Question 1

Where is my order?

Accepted Answer

You can track the status of your order and its estimated delivery date by visiting the "Order Status and Tracking" page on our website. Simply enter your order number and email address to receive real-time updates.

Question 2

How can I track my order?

Accepted Answer

You can easily check the status of your order and track its shipment by visiting the "Order Status and Tracking" page on our website. Simply enter your order number and email address to get real-time updates on the whereabouts of your package.

Question 3

How can I make return?

Accepted Answer

As our candles are handmade with care, we do not accept returns. However, if you receive a damaged item, please refer to the next question for further instructions

Question 4

How can I make an exchange?

Accepted Answer

While we do not offer exchanges due to the nature of our handmade products, if you receive an item that is damaged, please contact our customer service team for assistance.

Question 5

How can I update my address or change my address after an order?

Accepted Answer

If you need to update or change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before your order ships out.

Question 6

How can I pay for my order?

Accepted Answer

We accept various payment methods, including credit/debit cards, PayPal, and more. Rest assured that your payment information is always secure when shopping with us.

Question 7

Can I cancel my order?

Accepted Answer

If you need to cancel your order, please contact our customer service team immediately. We'll do our best to cancel your order before it's processed and shipped.

Question 8

What can I do if I receive the wrong or a damage item?

Accepted Answer

If you receive a damaged item, please contact our customer service team within 48 hours of receiving your order. We'll gladly arrange for a replacement or refund.

Question 9

Will I receive a confirmation email when I place an order?

Accepted Answer

Yes, once you successfully place an order, you will receive a confirmation email containing all the details of your purchase. If you haven't received it, please check your spam/junk folder or contact our customer service team for assistance.

Question 10

Gift Card and Gift Card service?

Accepted Answer

We offer gift cards for your convenience. If you have any questions regarding gift card purchases or services, please refer to our "Gift Card" page or contact our customer service team for assistance.

Frequently asked questions