You can track the status of your order and its estimated delivery date by visiting the "Order Status and Tracking" page on our website. Simply enter your order number and email address to receive real-time updates.

You can easily check the status of your order and track its shipment by visiting the "Order Status and Tracking" page on our website. Simply enter your order number and email address to get real-time updates on the whereabouts of your package.

As our candles are handmade with care, we do not accept returns. However, if you receive a damaged item, please refer to the next question for further instructions

While we do not offer exchanges due to the nature of our handmade products, if you receive an item that is damaged, please contact our customer service team for assistance.

If you need to update or change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before your order ships out.

We accept various payment methods, including credit/debit cards, PayPal, and more. Rest assured that your payment information is always secure when shopping with us.

If you need to cancel your order, please contact our customer service team immediately. We'll do our best to cancel your order before it's processed and shipped.

If you receive a damaged item, please contact our customer service team within 48 hours of receiving your order. We'll gladly arrange for a replacement or refund.

Yes, once you successfully place an order, you will receive a confirmation email containing all the details of your purchase. If you haven't received it, please check your spam/junk folder or contact our customer service team for assistance.

We offer gift cards for your convenience. If you have any questions regarding gift card purchases or services, please refer to our "Gift Card" page or contact our customer service team for assistance.